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The Shipping Policy
At Living Mode Furniture, we offer professional two-man delivery to ensure your items arrive safely.
1. Delivery Areas & Costs
We offer various shipping tiers based on your location and order value:
- UK Mainland Standard: FREE delivery on all orders over £[Insert Amount]. For orders under this value, a flat rate of £[Insert Amount] applies.
- Highlands & Islands: Deliveries to Northern Ireland (BT), Scottish Highlands, Isle of Wight, and Isle of Man incur a surcharge starting from £[Insert Amount].
- Exclusions: Currently, we do not ship to the Channel Islands (Jersey/Guernsey).
2. Delivery Times
- In-Stock Items: Dispatched within 24–48 hours. Delivery usually takes 3–7 working days.
- Bespoke & Made-to-Order: Please allow 4–8 weeks for hand-crafted items.
- Working Days: Our couriers operate Monday to Friday, 8:00 AM – 6:00 PM.
3. Professional Two-Man Delivery
For large items (Sofas, Wardrobes, Beds), we use a specialized Two-Man Delivery service.
- Room of Choice: Our team will carry your furniture to your room of choice (up to the second floor as standard).
- Access Check: It is the customer’s responsibility to ensure items fit through doorways and corridors.
- White Glove Service: Assembly and packaging removal can be added at checkout for an additional fee.
4. Tracking Your Order
Once your order is dispatched, you will receive an email and SMS with a tracking link and a confirmed delivery window. Our couriers will typically contact you 24 hours before arrival to provide a time slot.
6. Damages & Shortages
Under the Consumer Rights Act 2015, we are responsible for the condition of your goods until they are delivered to you.
- Please inspect all boxes upon arrival.
- If you notice any damage, please sign for the item as “DAMAGED” and notify us at
support@livingmodefurniture.co.ukwithin 48 hours.